Free Delivery With Min. Purchase of RM200 & Above
FAQ

Q. HOW TO PURCHASE ON THE SITE?
To order your purchase:-

  1. Click the “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue to add other products into the cart or click “Checkout” to proceed with your payment for the products.
  3. You'll reach a log-in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click the “next” button.
  5. From here, you need to select your shipping methods and click the “next” button.
  6. Next, you'll need to choose your payment method then click the “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.
  8. Click “Confirm Order” to complete the order.



Q. WHAT ARE THE PAYMENT METHODS AVAILABLE?
Kelip Kelip offers various kinds of Payment Methods as shown below:-

  • Via Ipay88 (Visa or Mastercard / Internet Banking) 

You may scan and email us the above info to Email Address: kedaikelipkelip@gmail.com 
Note: Your purchased products will not be delivered until we have the payment confirmation.



Q. HOW TO CHANGE MY ACCOUNT PERSONAL INFORMATION AND SHIPPING ADDRESS?

  • Log in to your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I FORGOT MY PASSWORD FOR MY ACCOUNT. WHAT SHOULD I DO TO RETRIEVE IT?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. CAN I CANCEL AN EXISTING ORDER THAT HAS BEEN MADE?
- Yes,  only if the order is still on pending status.
- Please send an email to our customer service email at kedaikelipkelip@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.



Q. WHAT IS THE PRODUCT'S TRANSACTION CURRENCY?
All products transaction currency will be done in MYR.
 


Q. HOW LONG DOES THE DELIVERY USUALLY TAKES?
Delivery usually will take about 3 to 7 working days.



Q. I STILL HAVE DOUBTS!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to kedaikelipkelip@gmail.com for us to clear your doubts.